Payment Policy

Last Updated: July 20, 2026

Overview

This Payment Policy explains the accepted payment methods, billing procedures, transaction conditions, and payment security measures for purchases made through Pallets Liquidation Stores.

To ensure efficient order processing, all orders must be paid in full and successfully verified before they are prepared for collection or shipment.

Accepted Payment Methods

We accept secure payments through the following methods:

  • Visa

  • Mastercard

  • American Express

  • Debit Cards

  • Instant EFT (where available)

  • Electronic Funds Transfer (EFT)

  • PayPal (where available)

  • Other secure payment methods displayed during checkout

All online payments are processed through trusted and secure payment providers.

Currency

All prices displayed on our website are listed in South African Rand (ZAR) unless otherwise stated.

International customers may be charged in their local currency by their payment provider based on the applicable exchange rate.

Payment Processing

Payments are processed during checkout.

Orders will only be processed once payment has been successfully received and verified.

After payment confirmation, orders typically enter our 1–3 business day processing period before being prepared for dispatch or collection.

Secure Payments

Your security is important to us.

Our website uses SSL (Secure Socket Layer) encryption to protect all online transactions.

Payments are processed by secure third-party payment gateways that comply with recognised industry security standards.

For your protection, Pallets Liquidation Stores does not store your complete credit or debit card details.

Order Confirmation

Once your payment has been successfully completed, you will receive:

  • An order confirmation email

  • Payment confirmation

  • Order updates

  • Shipping confirmation and tracking information (where available)

If you do not receive your confirmation email, please check your spam folder or contact our customer support team.

Failed or Declined Payments

If your payment is declined or unsuccessful:

  • Your order will not be processed.

  • No inventory will be reserved.

  • Shipment or collection will not be scheduled.

You may need to contact your bank or card issuer, or choose an alternative payment method before placing your order again.

Fraud Prevention & Payment Verification

To protect both our customers and our business, certain orders may require additional verification before processing.

We reserve the right to:

  • Verify payment information

  • Request proof of identity where necessary

  • Request additional documentation for high-value orders

  • Cancel any transaction suspected of fraud, unauthorised use, or suspicious activity

These measures help ensure a safe shopping experience for all customers.

Billing Information

Customers are responsible for providing accurate billing details when placing an order.

Incorrect or incomplete information may result in:

  • Payment delays

  • Processing delays

  • Order cancellation

  • Verification requests

Please ensure all billing information is correct before completing your purchase.

Refunds

Refunds are processed in accordance with our Refund & Returns Policy.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed within 7–10 business days after approval, although your bank or payment provider may require additional time before the funds appear in your account.

Pricing

All prices displayed on our website are subject to change without prior notice.

While we make every effort to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified before your order is processed, we will contact you before proceeding.

Applicable taxes, where required, will be calculated during checkout.

Chargebacks & Payment Disputes

If you experience any payment issues, we encourage you to contact our customer support team before initiating a chargeback with your bank or card provider.

Most payment concerns can be resolved quickly and efficiently.

Fraudulent or unauthorised chargebacks may be investigated and disputed to protect both our customers and our business.

Contact Us

If you have any questions regarding payments, billing, or your order, please contact us.

Pallets Liquidation Stores

Address
29 6th Street
Wynberg, Sandton
2090
South Africa

Phone
+27 74 776 8193

Email
info@palletliquidationstores.co.za

Our customer support team is available to assist you with any payment or billing enquiries and will be happy to help ensure your purchasing experience is smooth, secure, and hassle-free.