Privacy Policy

Last Updated: July 20, 2026

Overview

At Pallets Liquidation Stores (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, contact us, or purchase products from palletliquidationstores.co.za (the “Website”).

By using our Website, you consent to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit our Website, we may automatically collect certain information about your device and browsing activity.

Information Collected Automatically

This may include:

IP address
Browser type and version
Device type
Operating system
Time zone
Pages viewed
Time spent on the Website
Referral website
Cookies and similar tracking technologies

Information You Provide

When you place an order, request a quotation, complete a contact form, subscribe to our newsletter, or communicate with us, we may collect:

Full name
Company name (where applicable)
Billing address
Delivery address
Email address
Telephone number
Payment information (processed securely through our payment providers)
Order history
Communication records

2. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to improve your browsing experience.

Cookies help us to:

Remember your preferences
Keep items in your shopping cart
Improve website performance
Analyse website traffic
Enhance security
Deliver relevant advertising where applicable

You can disable cookies through your browser settings; however, some Website features may not function correctly.

3. How We Use Your Personal Information

We use your information to:

Process and fulfil orders
Arrange delivery and collection
Process payments
Communicate with you regarding your orders
Respond to enquiries
Provide customer support
Improve our Website and services
Prevent fraud and unauthorised transactions
Comply with legal obligations
Send promotional emails and special offers where you have agreed to receive them

4. Payment Security

All online payments are processed using secure third-party payment gateways.

We do not store your complete credit card or debit card information on our servers.

Our Website uses SSL (Secure Socket Layer) encryption to help protect your personal information during transmission.

5. Sharing Your Personal Information

We respect your privacy and do not sell your personal information.

We may share your information only with trusted service providers where necessary, including:

Payment providers
Courier and freight companies
IT service providers
Website hosting providers
Professional advisers
Government or law enforcement authorities where required by law

Each service provider is required to protect your information appropriately.

6. Marketing Communications

If you subscribe to our mailing list, we may send you:

New stock arrivals
Promotions
Special offers
Company updates

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to:

Complete your transactions
Maintain business records
Meet legal and tax obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymised where appropriate.

8. Your Privacy Rights

Subject to applicable South African law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where legally permissible
Object to certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

9. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.