Refund & Returns Policy

Last Updated: July 20, 2026

Overview

At Pallets Liquidation Stores, customer satisfaction is important to us. We strive to supply quality liquidation pallets and wholesale merchandise while providing excellent customer service.

This Refund & Returns Policy explains how we handle returns, exchanges, damaged deliveries, incorrect orders, cancellations, and refunds.

Please read this policy carefully before placing an order.

Return Eligibility

Due to the nature of liquidation merchandise, many products are sold as wholesale lots containing customer returns, overstock, shelf pulls, or mixed-condition inventory.

Because of this, all pallet sales are generally considered final unless otherwise stated or where required by applicable South African consumer protection laws.

Returns may be considered only under the circumstances outlined below.

Return Window

If your order qualifies for a return, you must contact us within 30 days of receiving your order.

Requests received after 30 days may not be eligible for return or refund.

Eligible Returns

We may accept returns for:

Incorrect products supplied
Products that arrive significantly damaged during transit
Defective products where applicable
Orders that are incomplete due to our error

Where approved, returned products must be:

Unused where applicable
In substantially the same condition as received
Returned with original packaging (if available)
Accompanied by proof of purchase

Non-Returnable Items

The following items are generally not eligible for return:

Customer return pallets
Mystery pallets
Mixed liquidation pallets
Overstock pallets sold “as is”
Clearance items
Products damaged after delivery
Products altered by the customer
Items purchased during promotional clearance sales

Please read each product description carefully before purchasing.

Exchanges

Where stock is available, approved returns may be exchanged for a similar product.

If replacement stock is unavailable, an alternative solution or refund may be offered at our discretion.

Damaged, Incorrect or Incomplete Orders

Please inspect your delivery immediately upon arrival.

If your order arrives damaged, incorrect, incomplete, or significantly different from what was ordered, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Clear photographs of the products
Photos of the pallet and packaging
A brief explanation of the problem

Once your claim has been reviewed, we may offer:

A replacement
An exchange
A partial refund
A full refund
Store credit
Return authorisation

depending on the circumstances.

Return Shipping

Customers must contact us before returning any item.

Returns sent without prior approval may not be accepted.

Customer Responsibility

For approved returns that are not the result of our error, customers are responsible for arranging and paying return shipping costs.

Our Responsibility

If the return is due to:

Incorrect products supplied
Products damaged during shipping
A verified fulfilment error

we may arrange collection, provide return instructions, or reimburse reasonable return shipping costs where appropriate.

Restocking Fees

No Restocking Fees

We do not charge restocking fees on approved returns.

Refund Processing

After we receive and inspect the returned merchandise, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 7–10 business days.

Please note that banks and payment providers may require additional processing time before the funds appear in your account.

Order Cancellations

Orders may be cancelled before processing or dispatch.

Since many orders are prepared quickly, customers should contact us immediately if they wish to cancel.

If an order has already been dispatched, it will be subject to this Refund & Returns Policy.

Refused Deliveries

If a customer refuses delivery for reasons unrelated to damage, incorrect shipment, or our error, the customer may be responsible for:

Return transportation costs
Re-delivery charges
Additional courier or freight fees

Consumer Rights

Nothing contained in this policy limits any rights you may have under the Consumer Protection Act, 2008 (South Africa) or any other applicable law.